Cancellation conditionsIf you’re unable to attend your appointment, please let us know at least 24 hours before treatment is scheduled to start. You can easily unsubscribe your booking by: logging into your profile on our online booking system, calling the Brow Studio during opening hours, or by email.If you cannot cancel your agreement via our online booking, this will be because cancellation deadline has been exceeded. Please note, cancellation by SMS or voice mail is unfortunately not accepted. If the terms are not met, you will be charged 70% of the price of the booked treatment/s.Default conditionsIn the case of a no-show, 100% of the treatment/s original price will be charged.Medical conditionsIf you cancel your treatment after the 24-hour deadline due to illness, you will be charged 70% of the initial treatment/s price.Arrival conditionsWhen you have an appointment: Please arrive 5-10 minutes before your treatment starts. Should you arrive late, we will try to accommodate your needs in the remaining time, but if this is not possible, in some cases the appointment will be canceled. However, you will still be charged 100% of the original price of the ordered treatment/s.When booking an appointment with a KENNY ANKER Apprentice Brow Artist there is a possibility treatment may be delayed by approximately 5-10 minutes. We do apologize in advance, but as our apprentice brow artists are students, these minor delays can occur.Animal & children policyAt KENNY ANKER, we love young children and animals! However, we respectfully ask for safety reasons, the sake of other clients, and because during treatment you’re unlikely to be able to monitor them, that they do not accompany you to the brow studio.PLEASE NOTE: IN OUR KENNY ANKER BROW STUDIOS, WE ONLY RECEIVE PAYMENT THROUGH MOBILEPAY AND CASH.